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Solutions: softWrench Services Center Portal
Overview
In today's competitive landscape, providing high-quality easy to use solutions is critical for an enterprise to be successful. Yet delivering this level of service is still challenging for many organizations.
softWrench is a 3rd Generation web-based portal designed to meet the service delivery needs of today's small to medium sized businesses.
It is the solution of choice for organizations who want to focus on their core business rather than the administration of Service Desk and Asset Management software.
By implementing a solution that can quickly resolve service related issues and requests, organizations can minimize business disruptions, increase customer satisfaction and gain a competitive edge.
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Contact Us for a Proposal of ServicesEmpowering users to self serve
softWrench provides a customer branded web-based self-service portal that allows end users, customers and partners to easily submit requests, track their status and get up-to-date information when and where you need it.
With the integrated Knowledge Base, users can easily search for known problems, temporary workarounds and frequently asked questions - improving service resolutions and reducing call volume and staff workload.
Managing Complexity
softWrench has been designed for the whole team. Instantaneous communications and Visibility for Work Orders, Scheduling, Performance, Costs and more are all available through specially configured softWrench Portals designed for the job function at hand.
- Service Requester
- Maintenance Manager
- Dispatcher
- Technician
- Executive
No matter what your role or job function, softWrench makes it faster, easier and more efficient. Minimize training and maximize rapid success with your Maximo application.
Get started with softWrench today. Contact us or sign up below for a personal demonstration.
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